Antecedents Technology Acceptance Model Influences The Users’ Intentions to Use New PLN Mobile Application

Technological advancements and the expansion of information access in Indonesia have experienced notable growth. This surge in internet usage has prompted businesses to innovate continuously in their offerings, whether in goods or services. Companies are actively enhancing their products and services, leveraging technology to boost effectiveness, efficiency, and productivity. One such approach is the adoption of Self-Service Technology (SST) to manage expenses and enhance customer satisfaction.

Technological advancements have enabled companies to expand their operations and offerings, contributing to economic growth and industrial development within the country. Technological advancements and innovation in business practices can drive economic growth by increasing productivity and efficiency.

Keywords: SDG 9 (industrial growth) , SDG 8 (economic growth)