{"id":1378,"date":"2025-05-19T07:13:06","date_gmt":"2025-05-19T07:13:06","guid":{"rendered":"https:\/\/online.binus.ac.id\/computer-science\/?p=1378"},"modified":"2025-05-19T07:13:07","modified_gmt":"2025-05-19T07:13:07","slug":"pengembangan-multichannel-chatbot-berbasis-rasa-pada-platform-telegram-dan-whatsapp","status":"publish","type":"post","link":"https:\/\/online.binus.ac.id\/computer-science\/2025\/05\/19\/pengembangan-multichannel-chatbot-berbasis-rasa-pada-platform-telegram-dan-whatsapp\/","title":{"rendered":"Pengembangan Multichannel Chatbot Berbasis RASA pada Platform Telegram dan WhatsApp"},"content":{"rendered":"

oleh Dr. Yulius Denny Prabowo, S.T., M.T.I. <\/span>(Faculty Member PJJ CS)<\/strong><\/p>\n

Dalam <\/span>era <\/span>digital <\/span>yang <\/span>serba <\/span>cepat, <\/span>kebutuhan <\/span>akan <\/span>layanan <\/span>otomatisasi <\/span>yang <\/span>responsif <\/span>menjadi <\/span>sangat <\/span>penting, <\/span>terutama <\/span>dalam layanan <\/span>menjawab <\/span>pertanyaan-pertanyaan <\/span>umum atau biasa juga disebut Frequently Asked Questions (<\/strong><\/span>FAQ) <\/span><\/strong>di <\/span>layanan <\/span>IT. <\/span>Penelitian <\/span>ini <\/span>bertujuan <\/span>untuk <\/span>merancang <\/span>dan <\/span>mengembangkan multichannel<\/em> <\/span>chatbot <\/em><\/span>dengan <\/span>memanfaatkan <\/span>framework <\/span>RASA<\/span><\/strong>, <\/span>yang <\/span>dikenal <\/span>ringan <\/span>dan <\/span>berbasis <\/span>klasifikasi <\/span>sehingga <\/span>fleksibel <\/span>untuk <\/span>pelatihan <\/span>data.<\/span><\/p>\n

\"\"<\/p>\n

Untuk <\/span>meningkatkan <\/span>aksesibilitas, <\/span>sistem <\/span>ini <\/span>dikembangkan <\/span>agar <\/span>dapat <\/span>berjalan <\/span>pada <\/span>berbagai <\/span>kanal <\/span>komunikasi, <\/span>termasuk <\/span>Telegram<\/span><\/strong> dan <\/span>WhatsApp<\/span><\/strong>, <\/span>sebagai <\/span>upaya <\/span>memperluas <\/span>jangkauan <\/span>penggunaan <\/span>chatbot<\/em>. <\/span>WhatsApp <\/span>dipilih <\/span>karena <\/span>merupakan <\/span>platform <\/span>komunikasi <\/span>terpopuler <\/span>di <\/span>Indonesia.<\/span><\/p>\n

Penelitian ini <\/span>dilakukan <\/span>melalui beberapa <\/span>tahapan sebagai berikut:<\/span><\/p>\n

    \n
  1. \n

    Identifikasi <\/span>ide <\/span>dan <\/span>masalah<\/span><\/strong><\/p>\n<\/li>\n

  2. \n

    Prototyping<\/span><\/strong> untuk <\/span>membangun <\/span>sistem <\/span>awal<\/span><\/p>\n<\/li>\n

  3. \n

    Pengujian <\/span>awal<\/span><\/strong> untuk <\/span>mengevaluasi <\/span>efektivitas <\/span>chatbot<\/span><\/p>\n<\/li>\n

  4. \n

    Pelatihan <\/span>data<\/span><\/strong> menggunakan <\/span>28 <\/span>pertanyaan <\/span>FAQ<\/span><\/strong><\/p>\n<\/li>\n

  5. \n

    Pengujian <\/span>Black-<\/span>box<\/span><\/em><\/strong> untuk <\/span>memastikan <\/span>sistem <\/span>merespons <\/span>dengan <\/span>benar <\/span>terhadap <\/span>input <\/span>pengguna <\/span>secara <\/span>langsung <\/span>di <\/span>Telegram <\/span>dan <\/span>WhatsApp. <\/span>Seluruh <\/span>pengujian <\/span>dilakukan <\/span>untuk <\/span>mengukur <\/span>tingkat <\/span>akurasi <\/span>chatbot<\/em>, <\/span>kesesuaian <\/span>intent, <\/span>serta <\/span>keselarasan <\/span>output <\/span>antar <\/span>kanal.<\/span><\/p>\n<\/li>\n<\/ol>\n

    Adapun hasil dari <\/span>28 <\/span>pertanyaan <\/span>yang <\/span>diuji adalah: i<\/strong><\/span>ntent <\/span>confidence <\/span>score<\/span><\/strong> mencapai <\/span>0.99, a<\/span><\/strong>kurasi <\/span>jawaban <\/span>chatbot<\/span><\/strong> sebesar <\/span>82%, <\/span><\/strong>dan <\/span>t<\/span><\/strong>ingkat <\/span>kesamaan <\/span>respons <\/span>antar kanal (<\/span>Telegram & <\/span>WhatsApp)<\/span><\/strong> mencapai <\/span>100%. <\/span><\/strong>Distribusi <\/span>hasil <\/span>menunjukkan <\/span>chatbot<\/em> <\/span>mampu <\/span>mengenali <\/span>sebagian <\/span>besar <\/span>intent <\/span>dengan <\/span>baik, <\/span>termasuk <\/span>beberapa <\/span>respon <\/span>dengan <\/span>confidence<\/em> <\/span>rendah <\/span>yang <\/span>masih <\/span>sesuai <\/span>konteks.<\/span><\/p>\n

    P<\/span>engembangan <\/span>chatbot<\/em> <\/span>multichannel<\/em> <\/span>menggunakan <\/span>RASA <\/span>terbukti <\/span>efektif <\/span>dan <\/span>akurat<\/span>. <\/span>Sistem <\/span>menunjukkan <\/span>akurasi <\/span>tinggi <\/span>dalam <\/span>memahami <\/span>intent <\/span>pengguna <\/span>dan <\/span>memberikan <\/span>jawaban <\/span>konsisten <\/span>di <\/span>berbagai <\/span>platform <\/span>komunikasi. <\/span>Hal <\/span>ini <\/span>membuktikan <\/span>bahwa <\/span>RASA <\/span>dapat <\/span>digunakan <\/span>sebagai <\/span>solusi <\/span>andal <\/span>dalam <\/span>membangun multichannel<\/em> chatbot<\/em><\/span>, <\/span>khususnya <\/span>untuk <\/span>layanan <\/span>FAQ <\/span>pada <\/span>institusi <\/span>IT.<\/span><\/h4>\n

    \n

    Sumber: Penelitian Dosen dan Mahasiswa PJJ CS<\/p>\n

    Editor: Yudy Purnama, S.Kom., M.TI<\/span><\/p>\n

    #BINUSRESEARCHPOINT #TEKNIKINFORMATIKA #COMPUTERSCIENCE #BINUS #BINUSUNIVERSITY<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    oleh Dr. Yulius Denny Prabowo, S.T., M.T.I. (Faculty Member PJJ CS) Dalam era digital yang serba cepat, kebutuhan akan layanan otomatisasi yang responsif menjadi sangat penting, terutama dalam layanan menjawab pertanyaan-pertanyaan umum atau biasa juga disebut Frequently Asked Questions (FAQ) di layanan IT. Penelitian ini bertujuan untuk merancang dan mengembangkan multichannel chatbot dengan memanfaatkan framework […]<\/p>\n","protected":false},"author":702,"featured_media":1379,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[19,20,18,17,15],"class_list":["post-1378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-binus","tag-binusuniversity","tag-computerscience","tag-teknikinformatika","tag-binusresearchpoint"],"_links":{"self":[{"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/posts\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/users\/702"}],"replies":[{"embeddable":true,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":1,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/posts\/1378\/revisions"}],"predecessor-version":[{"id":1380,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/posts\/1378\/revisions\/1380"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/media\/1379"}],"wp:attachment":[{"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/media?parent=1378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/categories?post=1378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/online.binus.ac.id\/computer-science\/wp-json\/wp\/v2\/tags?post=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}